1/29/2024 0 Comments Halfords bike workshop![]() So I thought I should report this along with the bike being a write off in 10 months, which my son is using as I have had it checked over by a competitor and it is fine except for some re-greasing due to the inferior quality oil Halfords use on the bikes. So I asked can you not do the warranty repair on the bike and I will consider the rest, he said no I cannot return an un-roadworthy bike, so all or nothing, at which point I challenged him and the Manager that if he was the only mechanic and you stipulate all bikes are checked who had repaired my bike previously and released it back to me, which seems to contradict your statement about un-roadworthy bikes etc, as you can imagine no answer was given Was a bit suspicious of this so asked him how my bike had deteriorated so fast considering it was returned 2 times previously and nobody had given me an advisories on it, at which point he turned round and said I could not comment I have not seen your bike before, he also stipulated that he was the only mechanic in the cycle shop and had been with Halfords for 9 years. So got a phonecall the next day saying that the bike had been poorly maintained and it would cost £232 to resolve, so advised me to write it off and buy a new one!. ![]() This time when I took the bike in, the bike was inspected and I was given paperwork. a couple of months later hey presto one of them broke again. I brought a bike approx 10 months ago for my son, it was returned within 3 months due to a fault with the gear lever, they took the bike off of me and said they would ring me, no paperwork nothing, next day bike was repaired, approx 3 months later both gear shifts broke, again returned the bike, again they said leave it with us again no paperwork, this time on collection I asked why do these keep failing, got some response thin oil and plastic components. I was wondering if anybody has experienced the Cycle Team in the Watford store. I got my bike home and went for a ride,A hilly road cycle of about 10 miles round trip,While i was going down a very steep hill at pace the handle bars twisted forward nearly causing me to go over the top,They had not tightened them back on properly,I cycled home very slowly as the handle bars were so loose,This caused scratches to the paintwork on the handle bars,I will never ever use them for anything bike related,Their Incompetence and neglect to the safety of customers is unbelievable.Ĭustomer service experience Watford Store. I returned and although the gears not fixed properly i took the bike with the intention of a proper bike shop tuning the gears,I had gears 1-18 but 19-27 the chain was rubbing. They eventually asked me to collect on the friday,I thought best to try it out in the car park,Pedal fine but now the gears would not change,They messed about for 30 mins and asked me to return the next day,I live 20 miles away so i was not happy. I spent £480 on a halfords voodoo hybrid cycle,They put it together and after 2 miles the pedal fell off,It was put on wrong,So i took it back and it took them 2 weeks to get a new part so i was without my new bike for 2 weeks. The cycling instructor said he had heard of endless horror stories about Halfords' cycle repair service and that it was referred to as the "H" word in the cycling world (in the manner of the "F" word I presume.īoth our DDs need new bikes very soon. I have sent Halfords a very snotty e-mail and am waiting for a reply (but would not set foot in their stores again even if they paid me- I would rather a trained monkey serviced her bike- I'm sure they can be trained to tighten nuts at the very least!) Luckily she managed to borrow a bike from her friend or she would not have been allowed to do the course (which was excellent BTW should any of your DCs be offered the chance to do it.) I shudder to think what could have happened if she had ridden it elsewhere and the wheel had fallen off.Īlthough DH did his best he couldn't really work out the gears and the next day the cycling proficiency instructors said it wasn't safe. Luckily she only rode around the drive way before realising the gears were buggered and my DH discovered the loose nuts whilst looking at the gears. When we got home the gears didn't work and the nuts on the back wheel were so loose the wheel could have fallen off. We took my DD's bike into Halfords (Basildon branch before you ask me to name and shame)last Sunday to get a tyre changed as she was doing a "Bike-ability" cycling proficiency course (starting on Monday)and we noticed the back tyre was cracked.
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